Announcement Concerning Athens Utilities and the COVID-19 Protocols
Athens Utilities closing Jefferson St. lobby to the public and suspending disconnects
Athens Utilities is supporting state health officials on recommendations for social distancing as part of its COVID-19 protocols and ensuring the health and well being of employees and customers by closing to the public its Customer Accounts lobby on Jefferson Street.
This will become effective Thursday, March 19, at noon.
In addition, Athens Mayor Ronnie Marks and Customer Accounts Manager Bill Vaughn have suspended the normal practice of disconnecting utility services for nonpayment. This is effective immediately and will continue through April 6. Customers will be responsible for the full bill amount accrued until payment is made.
Click to read the full announcement (NOTE: Suspension of disconnects for non-payment have now been extended through April 17).
The LIHEAP (Alabama Low Income Home Energy Assistance Program)
These are funds distributed through the Community Action Agencies. Limestone County consumer requests are processed through the Huntsville office. Please call 256-851-9800.
Athens Utilities is a department of the City of Athens, Alabama, providing electricity, gas, and water/wastewater services covering 607 square miles that make-up Athens and Limestone County. Since 1906 Athens Utilities has provided power, expanding services as the area has grown from a small rural town to an energetic and progressive community.
Athens Utilities maintains 15 substations, five of which are delivery points for TVA. The system consists of over 2,000 miles of power lines and 50,000 utility poles and is maintained by 67 linemen and support staff and covers 607 square miles. We are constantly researching and planning ways to improve system quality and reliability.
Since 1906, we have grown from serving a few customers around the downtown area to providing electric service for 47,000 customers, natural gas for 8,000, and water services for 10,500.
Athens Utilities is committed to providing reliable and affordable electricity, natural gas, and water and wastewater services, with a level of excellence which will meet or exceed our customers’ needs and expectations. We will continue to invest in facilities, systems, technology, and highly trained personnel in order to maintain this level of excellence our community deserves.
Athens Utilities will be recognized for excellence in the services provided to our customers and community. To achieve and maintain this level of performance we will:
Create an environment of employee involvement and empowerment which inspires creativity, sense of responsibility, assurance of individual authority, and acceptance of personal accountability.
Through teamwork provide the environment in which employees, with enhanced skills development, work together to improve systems and processes continuously.